Return policy

  1. Eligibility for ReturnsWe accept returns of ceramic mugs and insulated cups within 30 days from the date of delivery.To be eligible, products must be unused, undamaged, in their original packaging, and free of wear or customization. Defective products (manufacturing errors) are exempt from the "unused" requirement but must include all original components.
  2. Return Shipping AddressAll returned items must be shipped to our designated address (no in-person returns accepted):61 Rue Tiquetonne, Paris, Île-de-France 12465Note: Customers bear return shipping costs unless the return is due to a defective product or our error.
  3. Refund & Processing
  • Inspected within 2-3 business days of delivery to our address.
  • Refunds credited to the original payment method (5-7 business days for bank processing).
  • No exchanges offered: Return for refund and place a new order for different products.
  1. Non-Returnable ItemsCustomized ceramic/insulated cups (engraved, personalized designs) are non-returnable unless defective.
  2. Return InquiriesFor questions about eligibility, refund status, or defective products:
  • Email: support@cjsdressshop.com
  • Phone Number: +33 707579102
  • Address: 61 Rue Tiquetonne, Paris, Île-de-France 12465
  1. Policy Modifications
    cjsdressshop reserves the right to update this policy anytime. Updated terms post on our website—continued use constitutes acceptance.